Last Updated: 11 July 2025
At J Snow Drainage London, accessible from https://jsnowdrainagelondon.co.uk, we are committed to protecting your personal data and privacy. This Privacy and Cookie Policy outlines how we collect, use, store, and protect your information when you visit our website or engage with our services.
1. Who We Are
JSD SOLUTIONS 24/7 LTD trading as J Snow Drainage London
2. What Information We Collect
We may collect and process the following data about you:
Personal Identifiable Information (PII) such as your name, email, phone number, and address when you fill in our contact form or call us.
Technical Data such as IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.
Usage Data such as how you use our website and services.
Marketing and Communication Data such as your preferences in receiving marketing from us.
3. How We Use Your Data
We use the data we collect to:
Respond to your enquiries and provide requested services.
Improve our website and customer experience.
Analyse site traffic and usage.
Comply with legal and regulatory obligations.
Send marketing communications (if you have opted in).
We never sell or rent your data to third parties.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Consent – when you opt in to marketing or cookies.
Contract – to perform a contract with you or take steps at your request.
Legal Obligation – where we need to comply with the law.
Legitimate Interest – to improve our services, website, and marketing efforts.
5. Cookie Policy
What Are Cookies?
Cookies are small data files stored on your device when you visit a website. They help us improve functionality, user experience, and performance.
Types of Cookies We Use:
Cookie Type Purpose
Essential Necessary for basic site functions like navigation and access to secure areas.
Performance & Analytics Help us understand how visitors use our site (e.g., Google Analytics).
Functionality Remember your preferences and settings.
Marketing Help deliver ads relevant to your interests (if used).
Managing Cookies:
You can control and delete cookies in your browser settings. Blocking cookies may impact site functionality.
To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout
6. Data Sharing & Storage
Your data is securely stored on UK-based or GDPR-compliant cloud servers. We may share your data with trusted service providers who assist in delivering our services (e.g., web hosting, analytics) – all bound by confidentiality and data protection obligations.
We will never sell your personal data.
7. Data Retention
We retain your data only as long as necessary:
Enquiry data: up to 12 months
Customer data: up to 7 years (for legal/accounting purposes)
After this period, data is securely deleted.
8. Your Rights
Under GDPR, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to processing or request data portability.
Withdraw consent at any time.
Lodge a complaint with the ICO: https://ico.org.uk/
9. Third-Party Links
Our website may link to other websites. We are not responsible for their content or privacy practices. Please check their individual policies.
10. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Please check back regularly. The date of the latest update will always be shown at the top of this page.
11. Contact Us
If you have any questions or concerns about this policy or your personal data, please contact us via the details on our website.